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Cable Television / Telecommunications
Competition in cable television and other advanced communications technologies has arrived in Rockville.
Verizon is continuing to install the fiber-optic cable for its Fiber To The Premises (FTTP) project. This is a construction project that involves installing fiber primarily along streets and other rights-of-way. Verizon posts its construction schedules on its Web site at www.verizon.com/md. This part of the project is essentially the "backbone" of the network from which connections will be made to individual residences at the request of the customer who wants to purchase Verizon's "FiOS" services (cable TV, internet, and/or telephone).
Verizon will be using its marketing tools to inform the community when FiOS service will be available for ordering to individual neighborhoods and areas. Verizon has the lead responsibility for informing the community about its construction project and when and where FiOS will be made available. There are several ways residents can contact Verizon to ask about these schedules. Contact information is listed below.
The other cable-based provider in Rockville, Comcast, has its network in place and also offers cable TV, Internet, and phone services. Inquires and complaints about Comcast's cable TV service should first be directed to the company at the contact information below. If the contact with the company fails to resolve questions and complaints, customers may contact the County Cable Office at the contact information below.
| The City of Rockville requires Verizon to conduct public outreach and notify residents about work that is about to take place or that is currently taking place. Verizon has set up designated phone lines and e-mail addresses to respond to questions and concerns. Please direct all questions to Verizon because, as it is the company's project, its officials are best able to fully answer concerns. If you are unable to resolve your concerns through Verizon, please communicate with the City's Service Request Coordinator. |
Contacts for Complaints, Questions
Verizon FiOS
Construction complaints, inquiries:
Call the toll-free telephone number on contractors’ trucks and on signs placed in neighborhoods; if you need further help, call Verizon Customer Care Center 1-888-550-2244, Mon. – Fri. 7a.m. to 7 p.m., Sat. 7:30 a.m. – 4 p.m.; or e-mail md-fios-dpcc@verizon.com.
Construction schedule, service availability:
Web site: www.verizon.com/md
Customer Care Center: 1-888-550-2244, Mon. – Fri. 7a.m. to 7 p.m., Sat. 7:30 a.m. – 4 p.m
E-mail: md-fios-dpcc@verizon.comCable TV Service complaint Resolution, Montgomery County Office of Cable and Communications Services:
Web site: www.montgomerycountymd.gov/content/cableOffice/compctm.asp
Phone: 240-773-2288 or 240-777-3793FiOS Telephone Service Complaints; Montgomery County Office of Cable and Communications Services:
Web site: www.montgomerycountymd.gov/content/cableOffice/compctm.asp
Phone: 240-773-2288 or 240-777-3793or
FiOS Regulation and Complaints; Federal Communications Commission (FCC):
Web Site: http://www.fcc.gov/cgb/consumerfacts/voip.html
Phone/Fax: 1-888-CALL-FCC (1-888-225-5322) · TTY: 1-888-TELL-FCC (1-888-835-5322) · Fax: 1-866-418-0232
Comcast
Customer Service:
Web site: www.comcast.com/Corporate/Customers/HelpSupport.html
Phone: 301-424-4400Cable TV Service Complaint Resolution, Montgomery County Office of Cable and Communications Services:
(not for Verizon construction complaints)
Web site: www.montgomerycountymd.gov/content/cableOffice/compctm.asp
Phone: 240-773-2288 or 240-777-3793Comcast Phone Service Complaints, Montgomery County Office of Cable and Communications Services:
(not for Verizon construction complaints)
Web site: www.montgomerycountymd.gov/content/cableOffice/compctm.asp
Phone: 240-773-2288 or 240-7773793or
Telephone Service (Voice Over Internet Protocol/VoIP) Regulation Information and Service Complaints; Federal Communications Commission (FCC):
Web Site: http://www.fcc.gov/cgb/consumerfacts/voip.html
Phone/Fax: 1-888-CALL-FCC (1-888-225-5322)
TTY: 1-888-TELL-FCC (1-888-835-5322)
Fax: 1-866-418-0232
Standard Verizon Telephone Service (“Landline”):
Web site: http://www22.verizon.com/content/contactus/contactus.htm
Phone: 1-800-VERIZON (1-800-837-4966)Regulation and Complaints; Maryland Public Service Commission:
Web Site: http://webapp.psc.state.md.us/Intranet/home.cfm
Phone: 1-800-492-0474; TTY Users call via Maryland Relay 1-800-201-7165
Telephone Service--Voice over Internet Protocol (VoIP) :
Federal Communications Commission (FCC):
Web Site: http://www.fcc.gov/cgb/consumerfacts/voip.html
Phone/Fax: 1-888-CALL-FCC (1-888-225-5322)
TTY: 1-888-TELL-FCC (1-888-835-5322)
Fax: 1-866-418-0232
City of Rockville, Maryland
Telecommunications & IT Operations Division
Department of Information & Technology
240-314-8189