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Boards and Commissions

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1. How can I apply to join a board or commission?
2. I don't have any expertise or experience in these fields; how can I serve?
3. What about time commitments?
4. What if I can't make all of the meetings?
5. I'm not involved in politics. Aren't these political appointments?
6. Are there any legal requirements for board and commission members?
7. What should I do to learn more about a specific board or commission?
8. What happens if I'm not selected or appointed?
9. What if I'm interested in more than one board or commission?

Community Enhancement / Code Enforcement - Landlord and Tenant

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1. How Do I Know If I Rent or Reside in the City of Rockville?
2. How many days can the rent be late before the landlord can charge a late fee?
3. Can the landlord file for eviction if the rent is only one day late?
4. How long does it take for my landlord to evict me?
5. Can the tenant or landlord use the security deposit as the last month’s rent?
6. How often may a landlord raise rent?
7. How much interest must a landlord pay on a security deposit?
8. How much notice must the tenant give the landlord to vacate?
9. How much notice must a landlord give a tenant to vacate?
10. Can a landlord charge a termination fee for ending a lease early?
11. Can a termination fee be charged if I have to vacate because of a job change?
12. What if I am in the military and have received a permanent change of station orders or a temporary change of station order for 90 days or more?
13. What is the Voluntary Rent Guideline for 2016?
14. Is there a way to contact other local agencies?

Community Planning and Development Services - Inspection Services Division

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1. Why are codes important?
2. What work requires a permit?
3. Where can I obtain an application for a license or permit?
4. Where do I go to schedule a building inspection in the City of Rockville?
5. Do I need a permit in advance to build a fence?
6. When are fire inspections required?
7. How do I find out more about fire code inspections?

Conservation Landscaping Rebates

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1. Where can I buy native plants and trees?

Council-Manager Form of Government

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1. What is the council-manager form, which is used in so many local governments?
2. Is it a responsive form of government?
3. What is the Mayor and Council's function?
4. What is the city manager's function?
5. Does the city manager participate in policy determination?
6. Are all council-manager governments structured the same way?
7. How much citizen participation is possible under council-manager government?
8. How is the city manager selected?
9. Can the city manager be fired?

Croydon Creek Nature Center

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1. I found an injured bird/turtle/other wild animal. Can I bring it to the Nature Center?
2. There is an abandoned fawn in my backyard. What should I do?
3. How far in advance should I schedule a birthday party?

Drinking Water

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1. How do I report a water or sewage problem?
2. How can I find more information about my drinking water?
3. Where can I find information on my drinking water utility bill?
4. Where does my drinking water come from?
5. How is my drinking water treated?
6. Why is my water discolored?
7. Why should I not flush unused medication down the toilet?
8. How can I properly dispose of my medications?
9. What is TapIt?

Environment - Mosquitoes

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1. How can I identify the type of mosquito I am encountering?
2. Where can I find more information about the Asian tiger mosquito?
3. Where can I find information on diseases carried by mosquitoes?
4. What are common mosquito breeding habitats?
5. How can I reduce mosquitoes around my home?
6. Can someone speak to my community about mosquito prevention?
7. Will mosquitoes breed in stormwater ponds?
8. How can I report mosquito problems in public areas?

Environment and Sustainability- Residential Green Building

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1. I am putting an addition on my house. Do I need to comply with Article XIV, the Green Building requirements?
2. I would like to install solar panels on my roof. What do I need?
3. Do I need to install a sprinkler system in my new addition or renovated space?
4. I am replacing the old windows in my house. Do I need a permit for this work?
5. My heating and cooling unit needs replacing. What should I know before purchasing new heating or cooling equipment?
6. I am installing some new or additional lighting. Are there any specific requirements on lighting efficiency?
7. I am updating my bathroom and will be replacing the plumbing fixtures. Does this require a permit and are the new plumbing fixtures required to meet the new reduced flow rates?
8. I am adding a new wood-burning fireplace to my home. Are there any specific requirements I should know?

Environmental Sustainability - Air Quality

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1. How do I report an outdoor air quality problem?
2. How can I find more information about outdoor air quality?
3. How do they measure and report air quality?
4. What are Air Quality Action Days?
5. What should I do on an Air Quality Action Day?
6. How can I help improve air quality?

Environmental Sustainability - Fats, Oils, and Grease (FOG)

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1. How do grease interceptors work?
2. How often should I clean out my grease interceptor?
3. How do I clean and maintain my grease interceptor?
4. What are basic tips on manual cleanout of your grease interceptor?
5. How are interceptors sized?
6. Should I use large quantities of detergent to wash grease down the drain?
7. What are some good housekeeping tips for outdoor FOG storage units?

Environmental Sustainability - Green Power Community Challenge

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1. Why should I make the switch to green power?
2. Is clean energy as reliable as the power I get now?
3. What happens if there is a power outage?
4. Will clean energy be delivered directly to my home?
5. Will I lose power if the wind turbines stop spinning or the sky is cloudy?
6. How much will it cost?
7. What happens if I move in the middle of my contract or cancel my contract?
8. What is the impact of my green power purchase?
9. When I'm choosing, how do I know which products are clean?
10. How is Rockville contributing to the Challenge?

Get Involved - Adopt-A-Stream

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1. How often do I have to cleanup my adopted stream?
2. What materials are provided?
3. How do I dispose of the trash?
4. Can schools, religious institutions and businesses Adopt-A-Stream?

Get Involved - Storm Drain Marking

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1. Who can participate in the program?
2. When can I mark storm drains?
3. Can this marking be completed by groups?

Get Involved - Volunteer

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1. Is there an age requirement to volunteer?
2. How do I get student service learning hours for an activity?
3. Do I have to be a Rockville resident?

Get Involved - Weed Warrior

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1. When can I pull in Rockville?
2. Where can I pull in Rockville?
3. What do I do with the waste?
4. How do I record hours?

Historic District Information

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1. Can I paint my house any color I want, even purple and green?
2. Must I restore my house to its original condition?
3. What's all this I keep hearing about tax benefits?
4. Can I put up wallpaper and remodel the interior without HDC review and Certificate of Approval?
5. Can I put an addition on my historic property?
6. Do I need permission for ordinary maintenance to my house?
7. Does the Historic District Commission regulate my yard?
8. Does it make the project much longer when I am required to get an HDC Certificate of Approval to make changes to my historic house?
9. Is there a fee for a Historic District Commission Certificate of Approval?
10. Is the HDC Certificate of Approval all I need?
11. Where can I get help designing my addition?
12. Is there historical information about my house?
13. What is the difference between a local historic district and listing on the National Register of Historic Places?
14. If I have more questions, whom should I talk to?

I Want to Participate in My Community

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1. How can I learn about Rockville?
2. How can I have my voice or opinion heard?
3. How can I learn about my neighborhood?
4. How can I help improve our community?
5. Contact information at a glance

Police

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1. Where is the Police Department located?
2. How do I contact the Police Department?
3. How many officers are in the Department?
4. I would like to ride along with a police officer. How do I sign up?
5. If I have a complaint against a Rockville City Police Department employee, what should I do?
6. How do I obtain a copy of a police report or accident report?
7. How can I report a traffic-related problem in my neighborhood?
8. How can I report a vehicle left on the street for a long period of time?
9. How can I report narcotics activity in my neighborhood?
10. Can I make a police report over the phone or does a police officer have to come to my house?
11. I received a traffic ticket, where do I pay?
12. I received a traffic ticket and I don't think it is fair. What can I do?
13. Why aren't officers catching "real" criminals, instead of writing tickets?
14. Should I report suspicious activity in my neighborhood?
15. What can I do about barking dogs in my neighborhood? How can I report animals running loose in my neighborhood?
16. What can I do about my noisy neighbors?
17. Can I have an officer check on a license plate?
18. Saw an officer "bust" an intersection with his lights and siren only to turn them off when he/she got down the road. What was he doing?
19. Why can't officers resolve or intervene in a civil matter?
20. Why do officers shine so many lights when they stop a vehicle?
21. Why do I see officers speeding all over the place?
22. I'm intimidated by officers, would they mind me saying "hi" or shaking their hand?

Police - Parking

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1. How do I pay my parking ticket?
2. Where can I park in Rockville with a disabled parking placard or tag?
3. How much does it cost to park at the city's meters?
4. How long can I park at a city meter?
5. My neighborhood only allows on-street parking with a permit. How do I get a permit?
6. Where can I park when I visit Rockville Town Center?
7. How can I get a monthly parking pass for Town Center?

Police - Pet Licensing

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1. How do I go about registering my dog, cat or ferret?
2. What is the cost for a dog, cat or ferret license?
3. At what age is a puppy, kitten or ferret to be licensed?
4. Does the city of Rockville hold free rabies clinics?
5. When are the “Off-Leash” testings held?
6. What is the “Leash Law” in the City of Rockville?
7. Am I allowed to own chickens?
8. Do my chickens needs to be licensed?
9. Where do I call if I live outside of the City of Rockville limits?

Police - Red Light Camera

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1. How does the red light camera work?
2. As a driver, what must I do at a red light to avoid a citation?
3. How are the red light cameras locations determined?
4. Do the cameras record video evidence of red light violations as well?

Police - Speed Camera

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1. What are speed cameras?
2. Will there be a warning period?
3. What are the fines for violation?
4. Where do I pay my fine?
5. How do I pay my ticket online?
6. How may I contest my fine?
7. Why does Rockville use speed cameras?
8. Where else will speed cameras be used?
9. How will the money from the fines be used?
10. How did Rockville select the locations for its speed cameras?
11. How will I know if I am in a speed camera zone?
12. Where can I report a roadway with a speeding problem?
13. Where do I call if I have a question about the speed camera program?
14. How do I obtain a flag release (VR119) for my vehicle?
15. How do I know if I am able to Transfer liability of my Speed Citation?
16. Where do I send my request to Transfer Liability?
17. What do I need to include in my letter to the courts?
18. Examples of corroborating evidence which have been acceptable to the Court
19. What if my transfer of liability has been denied or I do not know who was driving my vehicle?

Police - Victim Avocate Program

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1. What is the Victim Advocate Program?
2. What does the Victim Advocate do?
3. Who is eligible?

Police-Fingerprinting

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1. Do you take the fingerprinting cards/ink cards?
2. Do I need to schedule an appointment?
3. How long will it take for me to have my fingerprints scanned?
4. How much does it cost?
5. What do I need to bring to my fingerprint appointment?
6. What types of Identification are accepted?
7. My ID or driver's license is expired. Can I still use it?
8. Can I use my recent prints to apply for another professional license?
9. If my fingerprint scan is rejected, do I have to pay the processing fee again?
10. Can anyone get Livescan done?

Pollution Solutions

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1. What are examples of water pollution problems to report?
2. Why is it important to report water pollution?
3. How do I report a water pollution problem?
4. What happens after I report a water pollution problem?
5. What if I have an outdoor air quality problem?

Rain Barrel Rebates

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1. Where can I buy a rain barrel?
2. How do I build a rain barrel?
3. What can I do with my rain barrel water?

RainScapes Rewards Rebate Program

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1. Who is eligible to apply for the RainScapes Rebates?
2. What if I don’t live in Rockville?
3. Do I have to apply for the rebate before starting the project?

Recycling and Refuse

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1. How do I start or stop recycling and refuse collection services?
2. Why do I have to use the City-provided carts?
3. I live on an alleyway. Where do I place my items for collection?
4. Do I need to place my carts out for collection every week?
5. Does my recycling and refuse need to fit in the cart?
6. Can I swap my carts for larger or smaller sizes?
7. Are additional carts available if I need one?
8. Who owns the carts?
9. What if my cart is severely damaged, lost or stolen?
10. Can I put my address on the carts?
11. Do I have to sort my recycling?
12. Can I put out construction debris?
13. What are the collection times?
14. During heavy wind my cart lid has blown open or my cart has blown over, how can I avoid this?
15. Can I leave my cart by the curb all the time?
16. What are the scheduled holidays?
17. The truck has been on my street but I have not received collection, was I missed?
18. How can I identify my cart from the others on my street?

Recycling and Refuse Collection Schedule

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1. Why are recycling and refuse collection days changing?
2. Will the new schedule be phased in or will it affect the entire City at once?
3. Who will be affected by this change?
4. What will I have to do when the collection days change on September 15th?
5. Will the schedule change affect other aspects of the residential collections program?
6. What happens if my collection is missed?
7. What if I have more recycling or refuse than will fit in the cart?
8. How will the new schedule work?
9. How will this new schedule improve our program?
10. How will collections be affected by holidays during the rest of 2014?
11. What considerations were made for this change?

Snow Removal

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1. Why do plows deposit snow at the end of my driveway when they plow?
2. Why can’t plow operators tilt their blades towards the center when plowing cul-de-sacs to deposit the snow in the center island and not in front of the driveways along the cul-de-sac?
3. Why can’t City crews clear snow in one pass at the end of the storm, instead of making multiple passes that require residents to clear the end of their driveway, and sidewalks, multiple times?
4. Who is responsible for clearing snow from sidewalks?
5. Will I be ticketed for not clearing my sidewalk if I have shoveled it and a plow pushes snow onto it?
6. When will all City-owned sidewalks and multi-use paths be cleared of snow?
7. How do you find out what facilities are closed?
8. How do you report a problem at a City facility, such as icy patches?
9. Who do you call to report a sidewalk that is not cleared?

Stormwater

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1. What is stormwater?
2. Where does water go after it enters the storm drain?
3. Why do we need to manage stormwater?
4. What are stormwater management facilities?
5. What should I do if I see a problem with a storm drain inlet (spills, illegal dumping, blockages)?

Stormwater Facility Maintenance

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1. Why do we manage stormwater?
2. How do I maintain my privately owned SWM facility?

Stormwater Utility Fee

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1. How is the utility fee calculated?
2. Why is the utility fee needed?
3. How is the utility fee billed?
4. How is the utility fee used?
5. What is the fee a credit and how do I apply?
6. I believe the number of ERUs identified for my property is wrong. How do I correct this?
7. I own condominium property and would like to explore how the utility fee can be divided differently between all owners. What should I do?
8. What is the City’s role in water resources?
9. Is Rockville the only community with a stormwater utility fee?

Tree Canopy

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1. How do I plant a tree?