2007 Citizen Satisfaction Survey

Survey Says: Residents Like Rockville
88 Percent of Respondents Say Quality of Life is ‘Excellent’ or ‘Good’

The results from the fourth biennial Rockville Citizen Survey say residents like living in the City.

Of those responding to the  survey conducted by the National Research Center of Boulder, Colo., 88 percent said the quality of life in Rockville was “excellent” or “good.” Compared to other cities nationally that conduct citizen surveys and ask about quality of life, Rockville ranked in the 68th percentile.

Among 57 categories that appear on surveys conducted by other cities, Rockville was “above the norm” in 43 categories, “similar to the norm” in 5 categories and “below the norm” in 9 categories.

In addition to English, the survey was made available in five languages (Spanish, Chinese, Korean, Russian and Vietnamese), reflecting the City’s growing diversity according to the 2000 census. Translation help in some manner was provided to 130 respondents. 

Survey Background

The City of Rockville has conducted the Citizen Survey in odd numbered years since 2001.  The 2007 Citizen Survey is the fourth in a series of biennial surveys.  This comprehensive feedback tool provides residents with the opportunity to rate the quality of life in the City, the community's amenities, and City programs and services.  The survey results yield important data that help the City measure its performance over time.  The Citizen Survey is one of many ways that the City receives feedback.

The National Research Center, Inc. (NRC) completed the 2007 Rockville Citizen Survey data collection and analysis and submitted the Report of Results.  The survey period spanned approximately five weeks from January 9 through February 16, 2007.  A total of 1,262 surveys were completed which yielded a response rate of 44%.  This is an excellent response rate and is six percentage points higher than the 2005 survey (38%).  Citizen survey response rates across the nation typically range from 25%—40%.