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2010 Citizen Satisfaction Survey

Survey Says: Residents Like Rockville
Ninety-three Percent of Respondents Say Quality of Life is ‘Excellent’ or ‘Good’

 Rockville 2010 Citizen Survey: Report of Results (.pdf)

The results from the sixth Rockville Citizen Survey say residents like living in the City.

Of those responding to the survey conducted by the National Research Center of Boulder, Colo., 93% said the quality of life in Rockville was “excellent” or “good”.

Among 57 categories of evaluative questions that appear on surveys conducted by other cities, Rockville was “much above the norm” in 37 categories, “above the norm” in five categories, “similar to the norm” in nine categories, “below the norm” in three categories and “much below the norm” in three categories. 

The five-page 2010 survey was mailed to 2,000 randomly selected households in the city, whose population is approximately 61,000. Forty percent of survey recipients completed surveys. The national average for municipal surveys ranges from 25 to 40 percent.

In addition to English, the survey was made available in five languages (Spanish, Chinese, Korean, Russian and Vietnamese, reflecting the City’s growing diversity. Translation assistance was provided to 81 respondents. 

Survey Background
The survey has been conducted biennially in 2001, 2003, 2005 and 2007. The survey was also distributed in November 2008 to provide results in time for deliberation of the Fiscal Year 2010 budget. 

This year’s survey results are available in time for the Fiscal Year 2012 budget process. This comprehensive feedback tool provides residents with the opportunity to rate the quality of life in the City, the community’s amenities and City programs and services.

The survey results yield important data that help the City measure its performance over time. The Citizen Survey is one of many ways the City receives feedback from its residents. 

The National Research Center, Inc. (NRC), completed the 2010 Rockville Survey data collection and analysis and submitted the Report of Results. The survey period spanned approximately six weeks from Nov. 3 through Dec. 21.  A total of 761 surveys were completed and yielded a response rate of 40 percent. This is similar to the 2008 survey.