Citizen Satisfaction Survey
Driven by the Performance Measurement Program, every two years the City administers a citizen satisfaction survey. The survey is used to gather citizen perception data. Surveys are mailed to 2,000 randomly selected households. Survey participants are asked to rate their satisfaction with the quality of life in the City, the community’s amenities, and with local government.
If you have any questions about the citizen satisfaction survey, please contact Louise Atkins, Council Support Specialist, at 240-314-8106.
Citizen Service Requests
We welcome citizens, who have a request, problem or comment concerning City services, to send your information to us.
The City of Rockville is proud to have a dedicated work force that is responsive to citizen's needs. When you call a department directly, you will receive a prompt response to your request or concern. For citizens who still have questions or concerns after contacting the appropriate department, the service request coordinator can provide assistance by assigning responsibility for your query to the appropriate City department for action and by ensuring a timely response.
For further information about the citizen service requests, or if you have a concern or problem related to any City service that you feel needs attention, please submit the online Citizen Service Request Form; or call the service request coordinator at 240-314-8139; or stop by the City Manager's office in City Hall at 111 Maryland Avenue.
Customer Service Standards
The City's Customer Service Standards were created for employees to follow to ensure that the quality of service to all our customers meets or exceeds their expectations.
For more information, please contact the City Manager's Office at 240-314-8106.
Human Rights & Community Mediation Mayor and Council's Intergovernmental Program
Human Rights and Community Mediation is designed to assist in resolving conflicts that arise in our community. Mediation sessions may involve disputes between neighbors, roommates, co-workers, a patron and business, and organizations. This program also handles allegations of discrimination and Americans With Disabilities concerns in the City of Rockville. For assistance, please contact Human Rights and Community Mediation Administrator Janet Kelly at 240-314-8316.
The City Manager's Office coordinates and manages the Mayor and Council's Intergovernmental Program through the following efforts:
- Active participation in the Maryland Municipal League - The Maryland Municipal League represents the collective effort of elected and appointed municipal officials of over 150 municipal governments throughout the state and aims to enact legislation that strengthens the capacity of municipal government.
- Ongoing communication with the District 17 State Delegation - By maintaining a team relationship with the District 17 Delegation (Senator Jennie Forehand and Delegates Kumar Barve, James Gilchrist, and Luiz Simmons), the Mayor and Council are able to secure state funding as well as legislation for the interests of all Rockville citizens.
- Continual monitoring and review of Montgomery County issues affecting the City - As the county seat of Montgomery County, there are times that county legislation or policy directly impacts the City's municipal authority; therefore, staff manages the ongoing monitoring and review of county issues.
The Mayor and Council welcome feedback on their Intergovernmental Program. If you would like to make a suggestion, please contact the City Manager's Office at 240-314-8100 or Linda Moran, Assistant to the City Manager, at 240-314-8115.
Neighborhood Resources Program
The Neighborhood Resources Program is based on the core belief that a strong partnership with neighborhoods will improve City services and strengthen communities. The program supports and empowers neighborhood associations, as well as facilitates effective communication between the community and City government.
Public Information Office
The Public Information Office (PIO) and the Graphics and Printing Division, in collaboration with the Web Administrator and Rockville Channel 11 staff, increase citizen understanding of, awareness of, and participation in City government programs, projects and services through the media and Rockville's publications.
The PIO produces and distributes Rockville Reports, the official publication of the Mayor and Council. As the City's newsletter, it provides timely and useful information about the activities and programs the City of Rockville has to offer. It is published ten months per year at City Hall and delivered to all residents and businesses of Rockville.
For more information, contact Marylou Berg, Communication Manager, at 240-314-8105.