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HomeSummary | Introduction | Development | Goals | Timeline/Costs | Conclusion | Glossary | ERP Overview

      

IT Strategic Plan

This five-year IT Strategic Plan sets forth a road map for the City of Rockville based on extensive input from City staff; research conducted by IT staff and others in the IT field; input from a group of residents who oversee Rocknet, a community online network; preliminary input from the Mayor and Council; and extensive discussions with senior management.

It identifies the organization’s current IT needs and, to the extent possible, anticipates future IT needs. The plan lays out the means and steps necessary to meet those needs and the strategy to ensure the City’s IT resources support the delivery of high quality services to internal and external customers.

Table of Contents
Message From the City Manager
Message From the Chief Information Officer
Acknowledgements
Executive Summary
Introduction
     2011 Plan Accomplishments
     The Current and Near Future Environment
     Plan Overview
     Benefits To Citizens
Strategic Plan Development and IT Department Overview
     Project Management
     Project Charter
     Research
     IT Department Overview
Strategic Elements (Goals)
     Purpose
     Guiding Principles
     Vision
     Goals, Objectives and Strategic Initiatives
Strategic Initiatives Estimated Timelines and Costs
     By Goals and Objectives
     By Fiscal Year
Conclusion
Appendix A: Glossary
Appendix B: ERP Overview
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