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Americans With Disabilities Act (ADA)
The City of Rockville wants to make services, programs and facilities accessible.

Accommodation Request
The City of Rockville is committed to the Americans With Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. If you are in need of an modification that will assist you in attending a City program, accessing a City facility or service, please fill out the ADA Request for Modification Form and submit it to the ADA coordinator.

Grievance and Appeal Process
The City of Rockville provides an access and inclusion process for resolving issues related to disability that arise in City programs, facilities and services. If you wish to file a complaint or request an appeal of a denied modification request, please read instructions below:

GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT 
AND SECTION 504 OF THE REHABILITATION ACT OF 1973  

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Rockville. It may also be used by anyone who has to appeal a request for modification that was denied by the City. The City of Rockville’s Personnel Policy governs complaints of employment-related discrimination by City employees.  

Complaints alleging discrimination should be in writing and contain the name, address, and phone number of the
complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint are available for persons with disabilities upon request.  

The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 60
calendar days after the alleged violation or after the receipt of denial of a 
requested accommodation to: 

Assistant City Manager 
Rockville City Hall 
111 Maryland Avenue
Rockville, Maryland 20850

Within 5 business days, the City will acknowledge receipt of the complaint.

Within 15 calendar days after receipt of the complaint the Assistant City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days of the meeting the Assistant City Manager or his/her designee will respond in writing or other format accessible to the complainant (such as large print, Braille, or audiotape). The response will explain the position of the City of Rockville and, if applicable, offer option(s) for substantive resolution of the complaint. If the response by the Assistant City Manager or his/her designee does not satisfactorily resolve the issue, the complainant and/or designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his/her designee.

Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing or other format accessible to the complainant. 

All written complaints received by the Assistant City Manager or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Rockville for at least three years.