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FAQs

General:


What browsers can I use to access the web interface?
For the smoothest user experience in Office 365 on the web, it is recommended to use the minimum versions of web browsers.  Microsoft's list of minimum browser requirements for the Outlook Web App can be found here.  Microsoft's list of minimum browser requirements for the Office applications can be found here.

Common browsers and their recommended versions as of May 2015 are:

  1. Internet Explorer
    • IE 10 or above
  2. Firefox and Chrome - Recommended using latest "release" version
  3. Safari - Recommended using latest version

What hardware and software is required to take full advantage of Office 365 for email and calendaring?
For PC users:
The system requirements for Office 365 are: Windows 8, Windows 7, Windows Vista SP2, or Windows XP SP3; Office 2007 and later; and Internet Explorer 8 or above.

For Mac users:
The system requirements for Office 365 are: Mac OS X 10.5 (Leopard); 10.6 (Snow Leopard), or 10.7 (Lion); Office 2011 for Mac; and Safari 5 or above.

Outlook:

What are the colored boxes next to peoples' names and pictures?
These colored boxes display an individual’s “presence” which reflects their current chat status:

  • A green box indicates the user is signed in and available for chat.
  • A yellow box indicates the user is signed in, but currently idle or away.
  • A red box indicates the user is signed in, but currently unavailable.
  • A white box indicates the user is signed out of chat.

Why do some messages in my account reappear after I move or delete them?
Office 365 displays email messages by “conversations” by default. Conversations display messages hierarchically by topic, grouping related messages together regardless of when they were sent or received.

The conversation remains intact even when you move or delete its individual messages. So, when you receive someone’s reply to a conversation in your inbox, the entire conversation becomes visible again regardless of where its individual messages are located. This can give the appearance of emails reappearing, but they are actually being displayed as part of a larger conversation and are still located in their respective folders.

To turn conversations off for individual folders, click CONVERSATIONS BY DATE above the message pane and switch CONVERSATIONS to “off” in the menu. This turns conversations off for the current folder and displays individual messages by date instead.

How secure is the information contained in emails and attachments?
Office 365 maintains the latest defenses against viruses and spam with Forefront® Online Protection for Exchange, a service that handles over 150 million messages to 8.5 million users around the world every day and is updated to address new virus and spam threats as soon as they appear. Microsoft helps to safeguard your data by hosting it in geographically-distributed data centers, with continuous data backup and premier disaster recovery capabilities.

Electronic communication, including e-mail, is vulnerable to access by unauthorized parties in transmission and in storage. It is recommended that electronic communication, including e-mail not be used for sensitive data. While Office 365 itself has the necessary controls for handling of sensitive information, the? receiving email system and network must also be secure for the data to be fully protected. 

Will spam filtering be done?
Yes, The City Of Rockville’s Office 365 implementation includes spam/virus scanning services.


OneDrive:

What is OneDrive?
OneDrive is Office 365's cloud storage and file sharing application.

OneDrive is accessible via Outlook Web App (Office 365's browser-based client) or OneDrive desktop. It allows users to upload files to the cloud, then share them with contacts or keep them private. Users also have the option to enable version control, if desired.