Explore RockvilleHow Do I?
Click to Home
Go To Search
Rockville Connect

Will I continue to use my current email address?
Yes, your email address will remain the same.  You will not lose incoming mail during the transition process.

Will my mail, folders, calendar, tasks and contact data be migrated to Office 365?
Yes, all these will migrate into your new Office 365 Outlook mail account.

Will the new calendaring system handle shared resources (conference rooms, etc...)?
Yes, resources (conference rooms, and equipment) are available and work similarly to Lotus.

What will happen to my Lotus Notes archive?
Archives will be migrated and will appear in a special Archive folder.

What about other Lotus Applications, such as CSR and eGenda?
Continue to access the Lotus client on your desktop as before.  City employees will be notified as each application is moved to the new solution.

What should I do to prepare for migration?
You will be sent a pre-migration checklist and assigned IT resources will be available to assist with questions during the 2 week period before migration and for 2 weeks after the migration.  After that point, questions should be directed to the help desk.  Each department also has a Business Migration Partner that can assist with quick questions and department-specific migration issues.

What features will I have starting on October 23?
Desktop Users:  Outlook 2013 (Mail, Calendaring, Contacts, Conference Room Resources and Skype for Business) from your desktop.
All Users:  Office 2013 in the cloud, including Outlook, Skype for Business and OneDrive.
Office Suite 2013 Desktop:  Coming in early 2016.

Where can I go to better understand where to store my documents?
A detailed comparison of your Home Drive, Department Shared Drive, SharePoint and OneDrive is available off the main Office 365 page.

Will my Office 2010 documents work with the Office 2013 suite of Office 365 in the cloud?
Yes, the versions are compatible.  Minor differences between versions are mostly related to the type of device you are using (phone, tablet, etc...). Please refer to the Office 365 Training Resources page for detailed comparisons.

Will Office 365 email and calendar work on my Android, iPhone, or other mobile device?
Yes, the Office 365 email & calendaring solution (Exchange Online) will work on most mobile devices. However, the functionality of some features may be limited compared to Outlook or the Outlook Web App.

As of May 2015, the following versions are required:

  • Windows 8 tablet, Windows Phone 8
  • iOS 6 or later on iPhone 4s or later or iPad 2 or later.

Important: Review Microsoft's current issues documentation for further details.


What browsers can I use to access the web interface?
For the smoothest user experience in Office 365 on the web, it is recommended to use the minimum versions of web browsers.  Microsoft's list of minimum browser requirements for the Outlook Web App can be found here.  Microsoft's list of minimum browser requirements for the Office applications can be found here.

Common browsers and their recommended versions as of May 2015 are:

  1. Internet Explorer
    • IE 10 or above
  2. Firefox and Chrome - Recommended using latest "release" version
  3. Safari - Recommended using latest version

What hardware and software is required to take full advantage of Office 365 for email and calendaring?
For PC users:
The system requirements for Office 365 are: Windows 8, Windows 7, Windows Vista SP2, or Windows XP SP3; Office 2007 and later; and Internet Explorer 8 or above.

For Mac users:
The system requirements for Office 365 are: Mac OS X 10.5 (Leopard); 10.6 (Snow Leopard), or 10.7 (Lion); Office 2011 for Mac; and Safari 5 or above.


What are the colored boxes next to peoples' names and pictures?
These colored boxes display an individual’s “presence” which reflects their current chat status:

  • A green box indicates the user is signed in and available for chat.
  • A yellow box indicates the user is signed in, but currently idle or away.
  • A red box indicates the user is signed in, but currently unavailable.
  • A white box indicates the user is signed out of chat.

Why do some messages in my account reappear after I move or delete them?
Similar to Lotus Notes, Office 365 displays email messages by “conversations” by default. Conversations display messages hierarchically by topic, grouping related messages together regardless of when they were sent or received.

The conversation remains intact even when you move or delete its individual messages. So, when you receive someone’s reply to a conversation in your inbox, the entire conversation becomes visible again regardless of where its individual messages are located. This can give the appearance of emails reappearing, but they are actually being displayed as part of a larger conversation and are still located in their respective folders.

To turn conversations off for individual folders, click CONVERSATIONS BY DATE above the message pane and switch CONVERSATIONS to “off” in the menu. This turns conversations off for the current folder and displays individual messages by date instead.

How secure is the information contained in emails and attachments?
Office 365 maintains the latest defenses against viruses and spam with Forefront® Online Protection for Exchange, a service that handles over 150 million messages to 8.5 million users around the world every day and is updated to address new virus and spam threats as soon as they appear. Microsoft helps to safeguard your data by hosting it in geographically-distributed data centers, with continuous data backup and premier disaster recovery capabilities.

Electronic communication, including e-mail, is vulnerable to access by unauthorized parties in transmission and in storage. It is recommended that electronic communication, including e-mail not be used for sensitive data. While Office 365 itself has the necessary controls for handling of sensitive information, the? receiving email system and network must also be secure for the data to be fully protected. 

Will spam filtering be done?
Yes, The City Of Rockville’s Office 365 implementation includes spam/virus scanning services.


What is OneDrive?
OneDrive -- previously called "SkyDrive" -- is Office 365's cloud storage and file sharing application.

OneDrive is accessible via Outlook Web App (Office 365's browser-based client) or OneDrive desktop. It allows users to upload files to the cloud, then share them with contacts or keep them private. Users also have the option to enable version control, if desired.