Water and Sewer Service
Through December 31, 2021, past due city water and sewer bills are not being charged a late fee and the city is not shutting off water and sewer service for delinquent accounts.
Starting January 1, 2022, all applicants for financial assistance must have a notice of pending disconnection or have already had their service disconnected, and must apply with the Montgomery County Department of Health and Human Services. Montgomery County DHHS will submit a referral to the City of Rockville Community Services Division on behalf of eligible city residents.
Due to COVID-19, applications for financial assistance with water utility shutoffs are being processed by phone and email.
Residents are encouraged to pay bills online. If you need assistance, please email Utility Billing.
The City of Rockville provides water and sewer service to 70% of the city, or about 12,000 accounts. All other Rockville residents and businesses are serviced through the Washington Suburban Sanitary Commission (WSSC).
Water Problems? Call the 24-Hour Emergency Hotline
For emergency water or sewer problems, call 240-314-8567.
Online Utility Billing is Moving to Invoice Cloud!
The City of Rockville is excited to announce that we now have a new and improved bill pay service for paying your water utility bill.
Visit Invoice Cloud to register and pay starting Jan. 25, 2021.
If you currently have an account set up in Govolution – Velocity, you will need to re-register with Invoice Cloud using your new account number and service address.
Your Govolution – Velocity account is set to expire as of Jan. 24, 2021.
Start ServiceTo start/stop service, call 240-314-8420 or email firstname.lastname@example.org.
Sign up for E-BillingAs an optional service, you can choose to sign up for e-billing to help save on paper.
PaymentsYou can pay online or in person during business hours at:
111 Maryland Avenue
Rockville, MD 20850
Pay by phone at 1-855-798-1543.
- Schedule a final reading of the meter at least five days in advance. Tenants or landlords will need to provide a copy of the Lease Agreement. Homeowners will need to provide a copy of the Closing Disclosure Statement.
- To shut off service, call 240-314-8420 or email email@example.com.
Our Online Utility Billing Service is Moving Jan. 25, 2021!
The City of Rockville is excited to announce a new and improved bill pay service for paying your water utility bill starting Jan. 25, 2021, powered by Invoice Cloud. With simple and secure navigation, you can pay the way that’s most convenient for you -- online, by text, or by phone anytime 24/7.
Visit Invoice Cloud to register your new account starting Jan. 25, 2021.
New Billing Service Features:
- Pay your bill anytime 24/7 via an easy-to-use online portal.
- Manage your account and view up to two years of payment history.
- Receive email reminders and notifications.
- Set it and forget it with AutoPay.
- On the go? Use Pay-by-Text to get text notifications about your bill and pay through text message.
It’s Easy to Register Your Account!
Follow these quick steps to register your City of Rockville Utility account and sign up for e-billing!
- Go to Invoice Cloud. Click Water Bill.
- Enter the Account Number & Service Address. Then click on Search Invoices.
- Select the invoices you’d like to make a payment towards and click the Register Selected Invoices link.
- Enter all required information that is marked with a red asterisk (*) and click Complete Registration.
- Congratulations! You’ve created your online account.
Once you're registered, use the Services area on the Your Accounts at a Glance screen, or the menu under My Profile to sign up for paperless billing, AutoPay, scheduled payments, Pay-by-Text and more!
How Does This Change Impact You?
What this means for current online Govolution - Velocity Payment System users:
If you currently have an account set up in Velocity, you will need to re-register an account with Invoice Cloud using your new account number and service address provided above.
Govolution – Velocity is set to expire as of Jan. 24, 2021.
What this means for Paperless customers:
If you are currently set up as paperless, you will need to access the new system with your new account number and re-select paperless. If you are not yet paperless, it is simple and easy to choose when you make your payment.
What this means for AutoPay (through Govolution - Velocity Payment System) customers:
You will need to log onto the new Invoice Cloud system with your new account number and re-register for AutoPay. Current selections will no longer be active after Jan. 24, 2021.
What this means for Preauthorization customers:
Your payments will still process automatically, without interruption. If you would like to view your bill online, you need to log onto the Invoice Cloud system with your new account number to register.
What this means for payments made through Personal Banking:
You will need to log onto your banking website and change the now invalid old utility account number to your new account number before issuing water bill payments to the City of Rockville. Any payments made with an old account number are subject to rejection.
Please visit www.invoicecloud.com/rockvillemd to access your account, sign up for pay by text, automatic payments, or paperless billing.
You may also pay 24/7 using our automated phone service by calling 855-798-1543.
If you have any questions regarding the new payment service, please contact Utility Billing.
Utility rates for Fiscal Year 2021 remain unchanged from FY 2020. Most Rockville water customers experienced an increase of 4.9% in their usage charges from FY 2019 to FY 2020. In addition to the usage charge, Rockville water customers pay a fixed ready-to-serve charge that is based on the size of the water meter and ranges from $13.13 to $1,510.33 per quarter.
Sewer Fund charges are based on water consumption. All customers that are serviced by the City pay $10.50 per 1,000 gallons of usage, an increase of 6.5% over FY 2019. Similar to water, sewer customers pay a fixed ready-to-serve charge that ranges from $15.25 to $1,753.37 per quarter.