News Flash

COVID-19 Updates

Posted on: March 18, 2020

No Utility Shut-offs or Late Fees for Rockville Customers During COVID-19 Emergency

Gov. Larry Hogan has issued an emergency order that prohibits electric, gas, water, sewage, phone, cable TV and internet service provider companies from shutting off any residential customer’s service, or charging any residential late fees during the COVID-19 emergency.

If you’ve recently received a shut-off notice from the City of Rockville, you can disregard it. The city will not be shutting off water and sewer service if you did not meet the payment deadline by March 15. Any utility bills issued after Feb. 15 will not be assessed late fees while the governor’s emergency order is in effect. 

We encourage paying your bill online in the safety of your home. If you need assistance, please email utilitybilling@rockvillemd.gov and we will assist you as best we can.